Welcome to TSH Unique Services. These Terms & Conditions explain the rules that apply when you visit our website or use any of our plumbing, heating, air conditioning, or maintenance services. By accessing our website or arranging a service with us, you acknowledge that you have read and accepted these terms.
Company Services
TSH Unique Services delivers a wide range of domestic and commercial property services, including plumbing, heating, boiler work, air conditioning installation, repairs, servicing, and general maintenance. The exact services available may vary depending on your location and project requirements.
Service Requests
Submitting an enquiry through our website, email, or telephone does not automatically create a contract. A booking becomes confirmed only after we have reviewed your request and agreed to carry out the work.
Estimates and Pricing
Where applicable, we will provide an estimate before work begins. Estimates are prepared using the information available at the time and may be revised if additional work, materials, or unforeseen circumstances arise during the project. Any significant changes will be discussed with you before proceeding.
Customer Obligations
To help us complete the work safely and efficiently, customers are responsible for providing accurate information, ensuring reasonable access to the property, and maintaining a safe working environment. Delays caused by restricted access or inaccurate information may affect the completion schedule.
Payments
Payment terms will be confirmed before work starts. Unless otherwise agreed in writing, payment is expected upon completion of the agreed services. We reserve the right to charge interest or recovery costs on overdue invoices where permitted by applicable law.
Appointment Changes
If you need to cancel or rearrange an appointment, please notify us as early as possible. Appointments cancelled at short notice may be subject to a reasonable cancellation charge, particularly where materials have been ordered or engineer time has been allocated.
Emergency Call-Out Services
Emergency attendance is provided subject to engineer availability. Additional charges may apply for work carried out during evenings, weekends, public holidays, or outside our normal business hours.
Workmanship Guarantee
We take pride in delivering work to a professional standard. Any workmanship guarantee offered applies only to the services completed by TSH Unique Services and does not cover damage resulting from misuse, accidental damage, unauthorised alterations, or issues arising from existing defects outside the completed work. Manufacturer warranties remain the responsibility of the product manufacturer.
Limitation of Liability
While we exercise reasonable skill and care in providing our services, we cannot accept responsibility for indirect or consequential losses, business interruption, or losses resulting from circumstances beyond our reasonable control. Our maximum liability for any claim shall not exceed the amount paid for the relevant service.
Intellectual Property
All content displayed on this website, including text, graphics, branding, photographs, logos, and design elements, remains the property of TSH Unique Services unless otherwise stated. No material may be copied, reproduced, distributed, or used without our prior written permission.
Privacy
Any personal information provided through our website or during the booking process will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
External Websites
Our website may include links to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of external websites and encourage users to review their individual policies.
Events Beyond Our Control
We shall not be held responsible for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including extreme weather, transport disruption, supplier shortages, industrial action, government restrictions, or other unforeseen circumstances.
Amendments
We may update these Terms & Conditions periodically to reflect changes in our services or legal obligations. The latest version will always be published on this website and will take effect from the date of publication.
Applicable Law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions regarding these Terms & Conditions or our services, please contact TSH Unique Services using the contact details provided on our website.
